Terms of Service
By using Hey Santa or buying minutes, you agree to these terms. If you don't agree, please don't use the app.
1. Who we are
Hey Santa ("the app", "we", "us") is made by Good Instincts Technologies, of DIFC, Dubai, United Arab Emirates. Contact: our support address.
2. What the app does
The app lets a parent or guardian set up a live video call between their child and Santa. Santa can hear the child and see them through the camera during the call, and he remembers what the child told him on earlier calls. After each call Santa writes a short letter, and with a Christmas Pack the family also gets a Morning Note each day until Christmas.
3. Santa is an AI character
Santa is an animated, computer-generated character. His face, voice and words are produced by artificial intelligence in real time, not by a person. He may sometimes mishear, misunderstand or say something unexpected. You are responsible for deciding whether the app suits your child, and for supervising calls.
4. Parents and consent
- Only adults (18+, or the age of majority where you live) who are the child's parent or legal guardian may set up the app.
- The app is made for children to enjoy: they talk to Santa through their parent's app, with that parent's consent. Children don't make purchases.
- By adding a child, you confirm you are their parent or guardian and agree to the recording and data use described in the Privacy Policy.
- Keep your Apple account and device secure; you're responsible for activity on them.
5. Purchases, minutes and refunds
- Calls are sold as minutes shared by the family, for example the First Call and the Christmas Packs. Prices are shown in the app before you buy.
- All payments are processed by Apple, and Apple's terms apply to the payment.
- Minutes have no cash value and can't be transferred.
- Refunds are handled by Apple at reportaproblem.apple.com. If you think you were charged in error, contact us.
6. Promo and offer codes
We may give free or discounted codes, for example to creators and friends. Codes are Apple offer codes, redeemed through Apple. Each code is for one person, may have an expiry date, and can't be sold or exchanged for cash.
7. Using the app well
- Use the app only for its intended purpose: a fun, kind conversation between a child and Santa.
- Don't try to make Santa say harmful, frightening or inappropriate things, or use the app to collect information about other people's children.
- Don't copy, reverse-engineer or resell the app, its characters or its content.
- We may suspend use of the app by anyone who breaks these rules.
8. Child safety
Santa is designed never to threaten, shame or label a child, never to promise gifts, and never to ask for surnames, addresses, schools or secrets. If a child says something suggesting they may be unsafe, Santa responds gently and encourages them to talk to a trusted grown-up. The app is not an emergency or safeguarding service; if you think a child is in danger, contact local emergency services.
9. Recordings and your content
- Calls are recorded and saved privately on your device. Only you can watch, share or delete them.
- You own your recordings, and anything you or your child writes to Santa. You give us a limited licence to process it only to run the app for you.
- If you share a clip, you're responsible for who you share it with. We'll never post your recordings or your child's name without your permission.
10. Our content
Santa, his look, voice, letters, stories, and the app's design and name belong to us or our licensors. You may use them only within the app, and for personal, non-commercial sharing of your own clips.
11. Availability and changes
We try to keep Santa available, especially near Christmas, but calls depend on the internet and on our service providers and may sometimes fail or be busy. We may change or improve the app, its prices or these terms. If we make important changes, we'll tell you in the app before they apply.
12. Disclaimers and liability
The app is provided "as is". To the extent the law allows, we aren't liable for indirect or unexpected losses, and our total liability to you is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under consumer law that can't be limited.
13. Deleting your data
You can remove a child, or use "Forget everything", at any time in the app. This deletes your children's profiles, Santa's memories and recordings, as described in the Privacy Policy. Unused minutes aren't refunded on deletion unless the law requires it.
14. Law and disputes
These terms are governed by the laws of the Dubai International Financial Centre (DIFC), and disputes go to the DIFC Courts, unless consumer law where you live gives you the right to bring a claim locally.
15. Contact
Questions about these terms: our support address.